Thanks for joining the Nākd & TREK community! If you’re purchasing some of our tasty snacks from our website, here is some useful information about how and when your goodies will be delivered.
- Yipee! We can now deliver our yummy snacks to the UK, Eire, Luxembourg, Denmark, the Czech Republic, Italy, Slovakia, Spain, Estonia, Finland, Hungary, Poland, Portugal, and Sweden.
- If you live in the following countries, you can buy direct from our local distributor sites: Belgium, France, Germany, the Netherlands & Austria
- Standard delivery is free to the majority of our customers in the UK, and we've subsidised the delivery charge to Europe to keep the cost as low as possible.
- Please make sure you're there to say hello to our delivery driver, he'll ask for your signature.
- Please allow 5 working days for all orders to be delivered in the UK and 7 - 9 working days for the rest of Europe
- We will let you know as soon as possible if any items are out of stock.
Please enter your mobile number and email address on your account and our courier will send you the tracking information for your order by text or email.
Delivery Options in the UK
Great news! You can get your gorgeously wholesome case of snacks delivered free of charge if you live in participating post codes. Or, if you just can’t wait to taste the goodness, you can also take advantage of our other options. The delivery options we offer are:
- Standard Delivery: Free
- Non Standard Delivery: £4.00 + VAT
- Saturday Delivery: £4.50 + VAT
Please note that because we’re a young, up and coming company, we can’t be everywhere at once! If you’re not sure whether your postcode applies for free delivery, you can check our non-standard-delivery-postcodes where you’ll find a list of postcodes not elligible. Unfortunately for Non Standard Delivery service, Saturday delivery is not available. Saturday Delivery is available up until 12 midnight on Thursday and after 12 midnight on Saturday.
Delivery in Europe
We're so happy to be able to send our yummy wholefood snacks across Europe. The available European countries for delivery and their subsidised costs are:
- Eire, Belgium, France, Germany, Luxembourg and Netherlands: £7.20 or €9.50
- Austria and Denmark: £9.60 or €12.50
- Czech Republic, Italy, Slovakia and Spain: £13.20 or €17.50
- Estonia, Finland, Hungary, Poland, Portugal, Sweden and Slovenia: £20.40 or €26.99
Need help with anything?
We’re a friendly bunch here at Natural Balance Foods so don't hesitate to get in touch. If you need help with your order, please call our office Monday – Friday, 8.30am – 4.30pm (London, GMT) on 0845 862 5340 and we’ll be delighted to help. We're also happy to explain the products, ingredients, and any other questions you might have.
Our office and warehouse will also be closed on the following dates:
- Saturday 22nd December 2017 - Monday 1st January 2018 (Inclusive) - Christmas Holidays
- Friday 30th March 2018 - Good Friday
- Monday 2nd April 2018 - Easter Monday
- Monday 7th May 2018 - Early May Bank Holiday
- Monday 28th May 2018 - Spring Bank Holiday
- Monday 27th August 2018 - Summer Bank Holiday
Please note no orders will be dispatched on these dates so please allow the usual 5 working days for delivery of your order, thank you.