Natural Balance Foods

FAQs

Orders and Delivery

Where can I purchase TREK and Nākd products?

The full TREK and Nakd product range is available to purchase from our website where you can set up your very own personal account. Alternatively, a selection of our products are widely available in Tesco, Sainsbury’s, Morrisons, Waitrose, Asda, Boots, Co-op, W H Smith Travel, Holland & Barrett as well as the best independent health food shops. Unfortunately we can’t specify which particular stores our products are available in, but we'll point you in the right direction check out or stockists page.

Are there any TREK and Nākd offers/discounts on your online shop?

We sure do. Please keep checking in to our website to discover the latest promotions on Nakd and TREK goodies. And remember to sign-up to our newsletter to receive exclusive offers, healthy tips, new products and competitions!

I have a voucher code, where do I enter this on your online shop?

Lucky you! You can enter your voucher code on the ‘your basket’ page of our online shop. Enter the voucher code, click ‘Submit Voucher’ and your discount will show on your order summary on the ‘Your Basket’ page. Please note that you may only use one voucher code per order and the voucher code is case sensitive.

Do you charge delivery costs and is there a minimum order?

Standard delivery is FREE and available within mainland UK. Please note that the delivery options will default based on the delivery address postcode you enter on all your orders. All deliveries require a signature and we allow 5 working days for UK delivery, which can increase to 7 days during busy periods. For international orders allow 7-9 days. Please check our delivery page to see our range of options. You will be delighted to know that there is no minimum order on our online shop.

Do the parcels require a signature?

Yes, to guarantee the safe arrival of our parcels we require a signature for the delivery of all orders so please select a suitable delivery address where your order can be signed for. If you are not available to take delivery of your order, a card will be left notifying you of who to contact to re arrange delivery. If there is no response to the card, your order will be returned to us. Alternatively, if you are not available to take delivery of your order our courier may leave your parcel with a neighbour; again they should leave you a card informing you of where to collect the parcel from. Please enter your mobile number and email address on your account and our courier's will send you the tracking information for your order by text or email.

Webshop Returns

We do not accept returns unless there is a product quality or delivery issue. Please contact customerservices@naturalbalancefoods.co.uk if you have a query and someone will be delighted to come back to you. 

Do you deliver abroad?

Yes we do!  We deliver to a select number of european countries as well as the US, please consult our delivery pages for more information.  We also have a list of international distributors who can advise stockists, you may also be able to purchase directly from them;

Country NBF Distribution Partner Contact Details
Australia Trialia Foods Australia Pty Ltd sales@trialiafoods.com.au 
Austria Peijnenburg annelies.vanhoorick@lotusbakeries.com
Bahrain Khalil Ali Akbar Lari Group BSC noor.saleh@larigroup.com.bh
Belgium Peijnenburg annelies.vanhoorick@lotusbakeries.com
Botswana Natures Delicacies CC info@naturesdelicacies.co.za
Bulgaria Internet Café BG Ltd info@zoya.bg
Canada Natural Balance Foods kevin.shannon@naturalbalancefoods.co.uk
Chile Comercial Gourmalia SPA (Foodies Chile) info@foodies.cl
Croatia Columna Doo info@columna.com.hr
Cyprus Kypropharm Ltd kypropharm@kypropharm.com
Denmark SowCo Aps info@sowco.dk
Estonia Paradise Finest Foods Ltd info@paradise.ee
Finland Midsona Finland Oy palaute@midsona.fi
France Lotus Bakeries France SAS sami.kuzu@lotusbakeries.com
Gibraltar Salamandar Ltd (t/a The Health Store Europe) info@thehealthstoreeurope.com
Germany Lotus Bakeries GmbH info@lotusbakeries.de
Greece Antonis Loumidis gourmetcoffeeshop@yahoo.com
Hungary Multicomm Kft kovacs.peter@multicomm.hu
Iceland Ice Pharma icepharma@icepharma.is
Ireland Retail Brandshapers Ltd info@brandshapers.ie
Israel Diplomat Distributors (1968) Ltd dll@diplomat-global.com
Italy Eurofood SPA info@eurofood.it
Kenya Crimson Pl Ltd kunaal@crimsonplace.co.uk
Kuwait Mohamed Naser Al-Hajery & Sons Co mnh@hajery.com
Latvia LJ Pro Ltd ljpro@ljpro.lv
Lebanon Golden Foods SAL info@goldenfood.co
Lithuania LJ Pro Ltd ljpro@ljpro.lv
Malta Health Plaza OC Ltd info@healthplusmalta.com
Namibia Natures Delicacies CC info@naturesdelicacies.co.za
Netherlands Peijnenburg annelies.vanhoorick@lotusbakeries.com
New Zealand Trialia Foods Australia Pty Ltd info@trialiafoods.com.au
Norway Haugen Gruppen AS companymail@haugen-gruppen.no
Portugal Pharmabiz Lda info@pharmabiz.pt
Romania Unicorn Naturals office@unicorn-naturals.ro
Saudi Arabia Bahwari Trading bahrawi@bahrawi.com
Slovakia Ravita S.R.O info@ravita.sk
Slovenia Energ + D.o.o info@roispresso.com
South Africa Natures Delicacies CC info@naturesdelicacies.co.za
Spain Sisu Foods SL luis@sisufoods.com
Sri Lanka Maysaps Holdings (PVT) Ltd gerry@maysaps.com
Sweden Haugen Gruppen AB fornamn.efternamn@haugen-gruppen.se
Switzerland Lotus Bakeries Schweiz AG infoch@lotusbakeries.com
Turkey Demak Gida San. Ve Dis Tick A.S info@demaktrade.co 
UAE Nutripharm LLC nutripharm@life-me.com
USA Lotus Bakeries USA office customerservice@lotusbakeries.com
Zimbabwe Natures Delicacies CC info@naturesdelicacies.co.za

 


I live close by or am driving past Natural Balance Foods Ltd. Can I pick up my order rather than have it delivered?

Unfortunately not, all orders need to be processed through our online shop and dispatched through our systems please as we are not a “real shop” at Natural Balance Foods Ltd.

Do you sell your products at trade prices?

We direct all our trade customers to our Wholesale Distributors. For more information on becoming a trade customer please visit our Trade and Wholesale page. 


Products

Are Nakd and TREK bars healthy? What’s so special about them?

Our range of goodies are all made with 100% natural ingredients and come in an exciting array of flavours – we don’t need to add any nasty sugary syrups or mysterious additives to make them taste great. They are all suitable for vegetarians and vegans and many count as 1 of your 5-a-day. Nearly everyone loves ‘em and they’ve won loads of taste tests.  If you're new to Nakd and TREK, find out more here.

What is the difference between TREK & Nakd bars?

Nākd bars and snacks are a great way to eat nutritious, healthy food without compromising on taste! Our snack bars are made from yummy natural ingredients such as fruits and nuts which are 'smooshed' together for you into a handy bar. Gluten, wheat and dairy free, with no added sugars or hidden extras, they’re all vegan friendly!

TREK bars are a great way to get the most out of our day. Made with nutritious ingredients for slow release energy, they’re a great snack to keep you going. TREK bars are gluten free and they’re vegan friendly too with plant-based protein!

What are the ‘natural flavourings’?

The natural flavourings are simply all-natural flavours such as spices and extracts from ingredients like strawberries, raspberries, bananas, apples, nuts, cocoa, cinnamon, nutmeg, peanut, etc.

What type of nuts do you use?

All of our bars contain nuts, but the type of nut(s) used varies from for each product.  All of our bars contain one or more of the following: almonds, peanuts, cashews and walnuts. They‘re bursting with good stuff!

Is it possible to mix and match products?

Yes, we’ve already thought of this! You can purchase mixed boxes from our online shop. These are specially pre-packed as per the description online, which allows you to try variety of our products before you buy a full case of your favourite flavour. Please note we are unable to substitute different flavours though.

How come your bars have such a good shelf life?

There are two big reasons why our bars have such a good shelf- life. The natural fruit sugars act as a natural preservative, this is why for example dried fruit or natural jams can last so long. We also use extremely high quality well sealed packaging that doesn’t let in any air and keeps the bars moist and yummy. For our online orders we aim to provide you with at least six months shelf life on all products.

Are your products VAT applicable?

We’re not happy about it, but since 1st October 2010 the majority of our product range became subject to VAT at the standard rate, as mandated by HM Revenue & Customs. This affected all Nākd and Trek wholefood bars, with the exception of Trek Flapjacks which continue to be zero rated for VAT, as are Nākd Raisins.

We passionately believe that applying VAT to no-added sugar, raw wholefood products amid rising obesity and health problems is a shameful counter-productive policy that can only worsen the national health crisis. Rest assured, we are taking advice on the matter and intend to stand up for wholefoods, common sense and constructive tax policy. We hope that you will still continue to enjoy our wonderful range of Nákd and Trek products, and we wish to thank you for your understanding and continued support.

 Is your packaging recyclable?

This is something we’re looking into very seriously in order to find a suitable material that has a neutral overall effect on the environment and the necessary barrier properties needed to protect the quality of our bars. If you have any suggestions, please e-mail customerservices@naturalbalancefoods.co.uk


Nutritional and Dietary

Are your ingredients Fair Trade or Organic?

Currently we do not source Fair Trade or Organic ingredients. This is mainly due to production costs and the difficulties of sourcing these ingredients, it is tricky to tick all the boxes and keep the prices reasonable enough for our customers. We are working hard to find a way to use Fair Trade and/or Organic ingredients in the future.

Are your bars suitable for diabetics?

Our bars contain no refined sugars or syrups and are relatively high in protein and fibre but it is down to your individual dietary requirements if our products are suitable.

Do Nakd and TREK bars contain sugar?

Most other bars use glucose syrup and refined sugars which are like the rocket-fuels of sugar. They hit your bloodstream very quickly. This means they contribute to a quick burst of energy and an equally quick crash, which leads to sluggishness and increased appetite and cravings - not good for most people. The sweetness in our bars comes naturally from the raw fruit. We prefer to get our energy from nutritious ingredients known to keep you going for a longer period so you can get the most out of your day!

Where can I find nutritional information about your products?

On our website the nutritional information is displayed on the each product page, simply click on the product you want more information on.

Are all your products gluten free?

No, not all of our products are gluten free as some do contain oats, however we do have a gluten free range of Nakd bars that only contain fruit and nuts.

Could you tell me the GI of your Nakd bars please?

It is our expectation that they will come out as low to medium GI. The dates have a high GI, but everything else is low to medium, with a good amount of protein and fibre. That is certainly supported by evidence and is the view of the nutritionists we have discussed it with. The Trek bars should be lower than the Nākd bars, as the Trek bars contain twice the protein and maize starch, which is there to specifically to slow the blood sugar response. Proper GI testing has to be done on a fairly large sample to get the best results, and is quite expensive.

Do you use raw oats in your bars and raw cocoa powder?

For health and safety reasons all rolled oats are flash steamed to prevent rancidity and make them safely digestible. This is part of the standard oat-making process and happens long before we ever get the oats. We don’t use raw cocoa powder at the moment because of the challenge of finding a quality, consistent and affordable supply. We use Cocoa powder from a roasted Cocoa bean.

Nearly everyone agrees oats are packed with good stuff and we firmly believe our Nakd Oatie and Trek protein bars would not be as healthy without them.

Do all your bars count as one of your 5 a day?

All Nakd bars, except Peanut Delight, Gingerbread, Pecan Pie and Cashew cookie.

TREK Protein Energy Bars and Protein Energy Chunks do count as one of your 5 a day! Our TREK Protein Flapjacks do not.

Where do your source your palm oil from?

With respect to being RSPO accredited, our palm oil is sourced from Papua New Guinea, Solomon Islands, Malaysia, Indonesia, Thailand, Colombia, Ecuador, Panama, Costa Rica, Guatemala & Honduras. We always make every effort to be as ethical and sustainable as possible. 

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